TikTok quietly kills hashtag view count feature

A useful transparency tool for social media researchers studying the Israel-Gaza war is now gone.
By Chance Townsend  on 
A laptop keyboard and TikTok logo displayed on a phone screen are seen in this illustration photo
Credit: NurPhoto via Getty

TikTok is facing backlash once again, now for removing a feature that displayed the view counts of hashtags on the social media platform. First reported by The Washington Post, it is believed the change was made after critics said the app was boosting pro-Palestinian content.

As the report states, academic researchers are shocked by the disabling of hashtag view counts, since they viewed it as an important tool in measuring viewership data for studying the spread of harmful content and trends. In regards to the Israel-Gaza war, the Post said that researchers used viewership counts to measure the huge difference between supporters of the two sides among TikTok users.

The change came with no announcement and, according to a TikTok spokesperson, was carried out last month. The spokesperson continued, saying that changing the hashtag display from view count to the number of posts was "in line with industry standards" and that there were "other ways to study TikTok content."

This removal of transparency tools by TikTok is unsurprising as it follows broader trends within the social media space. As pointed out by the Post, X (formerly Twitter) and Meta have both restricted data access to journalists and researchers within the last couple of years citing "privacy concerns" and "misuse." The same reasoning has been cited by TikTok after limiting the functions of its Creative Center stating that it was for advertisers and that researchers were drawing "inaccurate conclusions."

Headshot of a Black man
Chance Townsend
Assistant Editor, General Assignments

Currently residing in Austin, Texas, Chance Townsend is an Assistant Editor at Mashable. He has a Master's in Journalism from the University of North Texas with the bulk of his research primarily focused on online communities, dating apps, and professional wrestling.

In his free time, he's an avid cook, loves to sleep, and "enjoys" watching the Lions and Pistons break his heart on a weekly basis. If you have any stories or recipes that might be of interest you can reach him by email at [email protected].


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